MEET ASI'S SERVICE TEAM, APRIL 2021
ASI's dedicated service team is ready to meet all of our customer's technical support needs in a timely and knowledgeable manner. Our service team can perform the annual safety inspections required under NFPA 86 to ensure your dryer is operating safely. During a preventive maintenance visit, our service engineer will inspect and adjust, if necessary, many other components of your drying system to optimize efficiency and performance. Our service department can also assist with troubleshooting and parts to get your drying system up and running as quickly as possible.
Rodger Brown heads ASI's service department. Rodger has over 20 years of industry experience in the mechanical engineering and service fields. An engineering graduate from UW-Platteville, Rodger has been at ASI since 2001 and has worked as both a project engineer and the service team manager. Rodger excels at training our customers in using ASI equipment and at troubleshooting issues that arise during installation and start-up.
Bill Heus is one of ASI's field service engineers and has been working in the electrical and controls industry for over four decades, including 12 years in the dryer industry. Prior to joining ASI, Bill worked for 15 years as an electrical supervisor at a large engine manufacturer. Bill is an asset to our service team and is requested by customers for the vast amount of knowledge, skill, and experience he brings to his work servicing ASI dryers.
Rustom Engineer joined ASI after graduating from UW-Platteville with a degree in Industrial Technology Management. He started in the Applications Department and has transitioned to our service team, where he can put his knowledge and skills, including PLC programming expertise, to use in the field.
Please contact our service department to schedule a preventive maintenance visit or help you troubleshoot an issue with your dryer at email@example.com or 920.468.5477.