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    I am extremely satisfied with the performance of this equipment after servicing.
    We've seen increases in process speeds by upwards of 15%
    on some of our most popular products.


    Brandon Wisinski, Manufacturing Engineer at Donaldson Company, Dixon, IL

    PARTS & SERVICE

    ASI understands how important it is to maintain production lines and to keep them up and operating. As a result, ASI maintains an inventory of stock spare parts for our equipment that we can ship overnight if necessary. If a needed part is not in our inventory, our dedicated service team will work diligently to secure the needed parts as fast as possible.  In addition to spare parts, our service team provides a broad range of technical support services, including:

    •  installation supervision - ASI will provide one or more service engineers at the customer's site to supervise the installation of ASI-provided equipment (requires customer-provided installer/rigger to perform wire pulls, welding, etc);

    • start-up services - ASI will provide one or more service engineers at the customer's site for the start-up and commissioning of ASI-provided equipment. Start-up services include:

      • instrument mechanics;

      • software and communication links and safeties;

      • set-up of plenum controls and safeties;

      • completion of operation requirements, including air flow balancing, controls tuning, and operator and maintenance training;

    • operator and maintenance training - ASI will provide a service engineer at the customer's site to train one or more equipment operators on the operation and maintenance of ASI-provided equipment; 

    • preventative and corrective maintenance - protect your investment and avoid costly downtime by performing yearly preventative maintenance. ASI will provide a service engineer at the customer's site to:

      • check and set header alignment and air balances;​

      • check and verify operation of all safety circuitry;

      • inspect heat sources and adjust if necessary;

      • check exhaust flows and adjust if necessary;

      • inspection for worn or non-operational parts, including gaskets, seals, belts, and other parts;

      • inspection of any retraction system and adjustment if necessary;

      • general system check and operator training.

    • diagnostics and troubleshooting - ASI will provide a service technician at the customer's site to diagnose any issue that arises related to ASI-provided equipment.​​                                   

    MEET OUR SERVICE TEAM

    Our dedicated service team is ready to meet all of our customer's technical support needs in a timely, knowledgeable, and professional manner. 

    ASI Field Service Team Manager--Rodger Brown

    Rodger Brown, Field Service Team Manager

    Rodger has over 20 years of industry experience in the mechanical engineering and service fields. An engineering graduate from UW-Platteville, Rodger has been at ASI for over 20 years as both a project engineer and the service team manager. Rodger excels at training our customers in using ASI equipment, troubleshooting issues that arise during installation and start-up, and writing the PLC and HMI programs that control our equipment.

    ASI Field Service Engineer - Danny Treto

    Danny Treto

    Danny joined the service team after working on the shop floor in fabrication for four years and dress out for two years. As a result, he knows our dryers inside and out and brings this knowledge and experience, mechanical aptitude, and electrical skills to our service department and to each customer site he visits. In addition to a Welding Certificate from Allied Skills Training Center in Brownsville, Texas, he is currently earning an Associate Degree in Automation Engineering and a Certificate in Industrial Maintenance at Northeast Wisconsin Technical College. Danny enjoys writing the PLC and HMI programs that operate and control our equipment and troubleshooting customer issues to get equipment back online.  

    ASI Field Service Engineer - Jared Phillips

    Jared Phillips

    Jared joined ASI's field service department with prior field service experience in the medical industry and repair and maintenance experience as a biomedical technician at a hospital repairing and maintaining medical devices. Jared has a B.S. in Electrical Engineering from Orion Technical College. Jared enjoys the collaborative, team environment at ASI and solving customer's drying related issues to get their dryer operational and making quality product.   
     

    Service Form

    CONTACT OUR SERVICE DEPARTMENT

    ​Fill out this form and someone from our service department will be in touch with you shortly. You can also reach us at (920)-468-5477.

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